Privacy Policy

The Privacy Policy is effective as of Dec 25, 2022, At Addy, we are committed to protecting and respecting your privacy. We want to be transparent about the data that we collect from you and explain why we collect it. This Privacy Policy applies to all of the products and services that we offer, including our mobile applications, websites, and other platforms. We collect information about you when you use our services and through other interactions and communications, you have with us. We use this information to provide you with the best possible experience on our platform and to improve our services. We are committed to safeguarding your personal information and using it in a responsible and transparent manner.

In this Privacy Policy, the terms “Addy”, “we”, “our”, and “us” refer to the Addy technology solutions. “User” or “you” refers to individual users or legal entities that use our applications, websites, or other channels to learn about, book, or receive delivery or other services we offer. This Privacy Policy does not apply to information we collect from or about our Partners, including drivers, couriers, and other partner companies.

The information that you provide to us:

We collect a range of information directly from you when you create or update your account, request services, contact customer support, or communicate with us in any other way. This information may include your personal details, such as your name, email address, phone number, and address, as well as payment and bank information. If you register a company on our website, we may also collect information on the company’s name, fleet details, images, captain and owner information, and the products and services offered.

Please note that we do not knowingly collect or maintain personal information from children under the age of 18 through our services. To use our services, all users must be at least 18 years old.

The information we collect through your use of our platform includes:

Personal Information: We may access and store names and contact information from your address book for various purposes, such as facilitating social interactions on our platform. This is only done with your permission, which you can grant through the permission system of your mobile platform.

Location Information: We collect detailed location data, including the trip route, from the Addy Captain app when you use our platform. If you allow the app to access your device’s location services, we may also collect the precise location of your device while the app is running. We may also estimate your location based on your IP address.

Transaction Information: We collect transaction details related to your use of our platform, such as the type of service you request, the date and time the service was provided, the package size, the amount charged or other payment-related information, the distance between users, and other relevant transaction details.

We do not store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to any third parties. This information is kept strictly confidential and is only used for the purpose of processing transactions and providing the services you request. We take appropriate measures to protect this information and prevent unauthorized access, disclosure, or use.

Usage and Preference: We collect information on your visits to and use of this website, including the referral source, length of visit, page views, and website navigation paths and we also gather data on how you and other site visitors interact with our platform, your expressed preferences, and the settings you choose. In some cases, we use cookies, pixel tags, and other technologies to create unique identifiers for this purpose.

Device: We may collect information on your operating system and version, hardware model, software and file names and versions, preferred language, unique device identifier, serial number, device motion information, and mobile network information.

Log: As you interact with our platform, we collect server logs that may include information on your device IP address, app features or pages viewed, browser type, access dates and times, app crashes and other system activity, and the third-party site or service you were using before interacting with our Addy platform.

Images: Users may upload images for editing, processing, or sharing within the application’s functionalities. Saving images: Images may be saved to users’ devices or cloud storage for convenient access and usage. Image analysis: We may analyze images for research purposes or to enhance the quality and features of our services. Any other specified purposes: We may collect images for purposes outlined in our Terms of Service or communicated to users during the image collection process.

Contact Information: Addy may seek permission to access your device’s contacts, allowing you to send or receive packages to and from your contacts without manually inputting their phone numbers. Please note that access to your contacts is initiated solely upon your authorization. This functionality streamlines the package delivery process by seamlessly integrating with your contacts, facilitating efficient package exchange.

Most mobile platforms (such as iOS and Android) have strict rules about the types of device data that apps can access without your consent. These platforms have different permission systems for obtaining your consent to access this data. For example, the iOS platform will alert you the first time the Addy app requests permission to access certain types of data, and you can choose whether or not to grant that permission. Android devices will notify you of the permissions that the Addy app seeks before you use the app, and your use of the app constitutes your consent. In some cases, these permissions may require more explanation than the platforms provide, and the permissions we request may change over time.

Using of data: 

  • To ensure the smooth functioning of our service and to monitor its usage, we need to maintain it.
  • To effectively manage your account and your access to the various features of our service, we need to process the personal information you provide during registration. This will allow us to provide you with a personalized user experience.
  • To fulfil our contractual obligations to you, we need to process the information you provide us in relation to the purchase of any products, items, or services you make through our service. This includes the development, implementation, and enforcement of the applicable contract.
  • To keep you informed about important updates, security alerts, and other relevant information, we may need to contact you using various forms of electronic communication, such as email, telephone calls, SMS messages, or push notifications through a mobile application. This will allow us to provide timely and relevant information about the products and services you have contracted with us.
  • In order to facilitate communication between you and our partners, or between you and your contacts, we may need to process your personal information. This may include sending estimated times of arrival (ETAs) or other information related to your use of certain features on our platform, such as referral programs, invitations, or ETA sharing.
  • In the event of a business transfer, such as a merger, divestiture, restructuring, reorganization, dissolution, or sale of some or all of our assets, we may need to use your personal information in the evaluation and completion of the transaction. This may include transferring your personal data to the new owner or successor entity as part of the transferred assets.
  • We may also use your personal information for other purposes, such as data analysis and research to identify usage trends and evaluate the effectiveness of our promotional campaigns. This information helps us improve our service, products, marketing, and overall user experience. By analyzing this data, we can make informed decisions about how to enhance and optimize our offerings to better meet the needs of our users.
  • The images collected serve specific functions within our application, which include. Editing and sharing: Images uploaded by users are utilized for editing, processing, and sharing within the application to facilitate seamless communication and interactions. Storage: Images may be stored on users’ devices or cloud storage to enable easy access and retrieval as per user preferences. Research and service enhancement: We may analyze images to conduct research aimed at improving our services and enhancing user experience.

  • The contact used to access to your device’s contacts to facilitate package exchange with your contacts. Your authorization is required for this access. We prioritize the security of your data and do not share it without consent. You maintain control over your information and can manage permissions in your device settings.

Your personal information may be shared in the following situations:

  • We may share your personal information with our partners who assist us in providing our services and operating our business. These service providers may include delivery partners, payment processors, data analysis firms, and customer support providers. By sharing your personal information with these service providers, we can effectively monitor and analyze the use of our service, and ensure that you receive timely and relevant communications. 
  • We may also share your personal information with third parties with whom you have chosen to let us share your information. For example, this may include other apps or websites that integrate with our API or platform or those with an API or service that we integrate with. By sharing your personal information with these third parties, we can provide a more seamless and personalized user experience. However, we only do so with your explicit consent and we take steps to ensure that these third parties are contractually obligated to protect your personal information and to only use it in accordance with our instructions.
  • The app does use third-party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app Google Play Services

Retaining your personal data:

The company will only retain your personal data for as long as is necessary to achieve the goals outlined in this privacy policy. We will continue to use and store your personal data as needed to comply with our legal obligations, settle disputes, and enforce our legal agreements and policies.

The company will also keep usage data for internal analysis purposes. This data is usually only kept for a short period of time unless it is needed to improve the security or functionality of our service, or we are legally required to keep it for a longer period.

Sharing your personal data.

  • In some cases, the company may be required to share your personal data if required by law or in response to valid requests by public authorities (such as a court or government agency).
  • The company may share your personal data if we believe in good faith that such action is necessary to:

  • Comply with a legal requirement
  • Protect and defend the rights or property of the company
  • Investigate potential misconduct in connection with the service
  • Protect the safety of users of the Service or the public
  • Avoid legal liability

Security of information

We always strive to collect the minimum amount of data necessary, but we understand that the data we do collect must be well protected. Access to this data is restricted to specific users with a password. Our employees are trained to prevent potential data leaks and unauthorized sharing of personal data.

  • We will take reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal information.
  • Your personal information will be stored on secure servers protected by passwords and firewalls.
  • All electronic financial transactions made through our website will be encrypted to protect your information.
  • Please be aware that sending data over the internet is not completely secure, and we cannot guarantee the security of your data.
  • It is your responsibility to keep your OTP for accessing our app confidential. We will never ask for your OTP, except when you log in to our app.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Web Beacons

We also place small “tracker gifs” or “beacons” on many of the pages on our Website. We use these beacons in connection with cookies, to collect non-personal data on the usage of our site including -but not limited to the date and time of the visit, the pages visited, the referring web page, the type of browser (e.g., Internet Explorer, Firefox, etc.), the type of operating system (e.g., Windows, Mac, etc.), the domain name of Internet service providers, and other non-personal information included in Google Analytics. This information is collected from thousands of site visits and analyzed as a whole, in aggregate. Web beacons are not used to access or store your personal information.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us.

Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Change in Policy

Our business is constantly evolving, so our Privacy Policy and Terms & Conditions may also change. We will post the current version of these documents on our website and app, and any changes will be effective as soon as they are posted or on the designated effective date.

It is your responsibility to regularly check our Privacy Policy. If you continue to use our platform after any changes are made, it means you agree to the updated policy.

Contact us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@addy.ae